Chatbase and Intercom Fin both cover Marketing & Social, Office & Slides. Chatbase: Build a website support AI agent trained on your own content (Paid). Intercom Fin: AI support agent billed per outcome, $0.99 each (Paid). This page compares published facts only; we have not run a head-to-head test.
Chatbase vs Intercom Fin at a glance
| Chatbase | Intercom Fin | |
|---|---|---|
| Made by | Chatbase Inc. | Intercom |
| What it is | Chatbase lets a business train an AI support agent on its own website content and documents, then deploy it in a website chat widget or on WhatsApp, Messenger, Instagram, Slack, Shopify and WordPress. You can pick models from OpenAI, Anthropic, Gemini, DeepSeek and others; plans are billed by monthly message credits, and each paid plan starts with a 7-day trial. | Fin is Intercom's AI customer service agent. It learns your support content, answers customers across channels, runs workflows and hands off to your team. It works with Intercom's own helpdesk or with an existing one such as Salesforce, HubSpot or Freshdesk. Billing is per outcome: you pay nothing if Fin can't answer or the customer asks for a human, and at most one charge per conversation. |
| Good for | Answer common customer questions on your website 24/7 Train a support bot on product docs and FAQs Connect it to WhatsApp, Instagram and a Shopify store | Pay only for conversations the AI actually resolves Add an AI agent on top of an existing helpdesk Run small-team support with a shared inbox plus AI |
| Use cases | Marketing & Social, Office & Slides | Marketing & Social, Office & Slides |
| Pricing model | Paid | Paid |
| Pricing details | From the official pricing page (2026-11-09): Hobby $40/month or $32/month billed yearly (700 message credits a month, 1 agent, 2 members); Basic $150/month or $120/month yearly (4,000 credits); Business $500/month or $400/month yearly (15,000 credits); Enterprise via sales. Extra credits $40 per 1,000; removing the Chatbase branding is $99/month. Paid plans start with a 7-day trial. | From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. |
| Sources | chatbase.co | intercom.com |
| Last verified |
FAQ
Is Chatbase or Intercom Fin cheaper?
Chatbase: From the official pricing page (2026-11-09): Hobby $40/month or $32/month billed yearly (700 message credits a month, 1 agent, 2 members); Basic $150/month or $120/month yearly (4,000 credits); Business $500/month or $400/month yearly (15,000 credits); Enterprise via sales. Extra credits $40 per 1,000; removing the Chatbase branding is $99/month. Paid plans start with a 7-day trial. Intercom Fin: From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. Prices change; check the official sites before paying.
Should I choose Chatbase or Intercom Fin?
Choose Chatbase if you mainly need: Answer common customer questions on your website 24/7; Train a support bot on product docs and FAQs; Connect it to WhatsApp, Instagram and a Shopify store. Choose Intercom Fin if you mainly need: Pay only for conversations the AI actually resolves; Add an AI agent on top of an existing helpdesk; Run small-team support with a shared inbox plus AI.
More alternatives to Chatbase → · More alternatives to Intercom Fin →