Intercom Fin and Tidio both cover Marketing & Social, Office & Slides. Intercom Fin: AI support agent billed per outcome, $0.99 each (Paid). Tidio: Live chat plus the Lyro AI support agent, popular with small online stores (Freemium). This page compares published facts only; we have not run a head-to-head test.
Intercom Fin vs Tidio at a glance
| Intercom Fin | Tidio | |
|---|---|---|
| Made by | Intercom | Tidio |
| What it is | Fin is Intercom's AI customer service agent. It learns your support content, answers customers across channels, runs workflows and hands off to your team. It works with Intercom's own helpdesk or with an existing one such as Salesforce, HubSpot or Freshdesk. Billing is per outcome: you pay nothing if Fin can't answer or the customer asks for a human, and at most one charge per conversation. | Tidio is a customer service platform for small businesses and online stores, with live chat, tickets and automated Flows. Its Lyro AI agent answers customer questions from the support content you give it and hands off to a human when needed; Lyro can also be added on its own to Zendesk, Salesforce or other help desks. New accounts start with 50 Lyro conversations, and every plan has a 7-day free trial with no credit card. |
| Good for | Pay only for conversations the AI actually resolves Add an AI agent on top of an existing helpdesk Run small-team support with a shared inbox plus AI | Automate store support questions about orders and shipping Hand off to a human when the AI can't answer Add an AI agent to an existing help desk such as Zendesk |
| Use cases | Marketing & Social, Office & Slides | Marketing & Social, Office & Slides |
| Pricing model | Paid | Freemium |
| Pricing details | From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. | From the official pricing page (2026-11-09): Free plan available; new accounts get 50 Lyro AI conversations once; Starter $24.17/month billed yearly (100 billable conversations); Lyro AI Agent from $32.50/month billed yearly (50 AI conversations a month; $39 billed monthly); higher tiers via sales. 7-day free trial, no credit card. |
| Sources | intercom.com | tidio.com |
| Last verified |
FAQ
Is Intercom Fin or Tidio cheaper?
Intercom Fin: From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. Tidio: From the official pricing page (2026-11-09): Free plan available; new accounts get 50 Lyro AI conversations once; Starter $24.17/month billed yearly (100 billable conversations); Lyro AI Agent from $32.50/month billed yearly (50 AI conversations a month; $39 billed monthly); higher tiers via sales. 7-day free trial, no credit card. Prices change; check the official sites before paying.
Should I choose Intercom Fin or Tidio?
Choose Intercom Fin if you mainly need: Pay only for conversations the AI actually resolves; Add an AI agent on top of an existing helpdesk; Run small-team support with a shared inbox plus AI. Choose Tidio if you mainly need: Automate store support questions about orders and shipping; Hand off to a human when the AI can't answer; Add an AI agent to an existing help desk such as Zendesk.
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