Botpress and Tidio both cover Marketing & Social. Botpress: Build AI support agents priced per conversation, with a free plan (Freemium). Tidio: Live chat plus the Lyro AI support agent, popular with small online stores (Freemium). This page compares published facts only; we have not run a head-to-head test.
Botpress vs Tidio at a glance
| Botpress | Tidio | |
|---|---|---|
| Made by | Botpress | Tidio |
| What it is | Botpress is a platform for building AI agents for customer support, lead generation and product recommendations, with a visual Studio, a web chat widget, a help center and channels such as WhatsApp. Plans are priced by monthly conversations, and each conversation includes $0.10 of LLM usage; the Free plan covers 100 conversations a month, 3 AI agents and 3 seats. | Tidio is a customer service platform for small businesses and online stores, with live chat, tickets and automated Flows. Its Lyro AI agent answers customer questions from the support content you give it and hands off to a human when needed; Lyro can also be added on its own to Zendesk, Salesforce or other help desks. New accounts start with 50 Lyro conversations, and every plan has a 7-day free trial with no credit card. |
| Good for | Build a website AI support or lead-capture bot Connect to WhatsApp and other chat channels Run a public help center for customers | Automate store support questions about orders and shipping Hand off to a human when the AI can't answer Add an AI agent to an existing help desk such as Zendesk |
| Use cases | Marketing & Social, Coding | Marketing & Social, Office & Slides |
| Pricing model | Freemium | Freemium |
| Pricing details | From the official pricing page (2026-11-11): Free $0 (100 conversations a month, no top-ups); Plus $150/month billed yearly (250 conversations, $25 AI usage included, extra packs of 100 for $65); Team $750/month billed yearly (1,500 conversations, $150 AI usage, packs of 100 for $50); Custom via sales. | From the official pricing page (2026-11-09): Free plan available; new accounts get 50 Lyro AI conversations once; Starter $24.17/month billed yearly (100 billable conversations); Lyro AI Agent from $32.50/month billed yearly (50 AI conversations a month; $39 billed monthly); higher tiers via sales. 7-day free trial, no credit card. |
| Sources | botpress.com | tidio.com |
| Last verified |
FAQ
Is Botpress or Tidio cheaper?
Botpress: From the official pricing page (2026-11-11): Free $0 (100 conversations a month, no top-ups); Plus $150/month billed yearly (250 conversations, $25 AI usage included, extra packs of 100 for $65); Team $750/month billed yearly (1,500 conversations, $150 AI usage, packs of 100 for $50); Custom via sales. Tidio: From the official pricing page (2026-11-09): Free plan available; new accounts get 50 Lyro AI conversations once; Starter $24.17/month billed yearly (100 billable conversations); Lyro AI Agent from $32.50/month billed yearly (50 AI conversations a month; $39 billed monthly); higher tiers via sales. 7-day free trial, no credit card. Prices change; check the official sites before paying.
Should I choose Botpress or Tidio?
Choose Botpress if you mainly need: Build a website AI support or lead-capture bot; Connect to WhatsApp and other chat channels; Run a public help center for customers. Choose Tidio if you mainly need: Automate store support questions about orders and shipping; Hand off to a human when the AI can't answer; Add an AI agent to an existing help desk such as Zendesk.
More alternatives to Botpress → · More alternatives to Tidio →