My AI Front Desk and Smith.ai both cover Marketing & Social, Office & Slides. My AI Front Desk: AI phone receptionist bundled with web chat, two-way SMS and an AI-native CRM (Paid). Smith.ai: Per-call AI phone receptionist with on-demand handoff to North America-based live receptionists (Freemium). This page compares published facts only; we have not run a head-to-head test.
My AI Front Desk vs Smith.ai at a glance
| My AI Front Desk | Smith.ai | |
|---|---|---|
| Made by | Frontdesk (My AI Front Desk) | Smith.ai |
| What it is | My AI Front Desk (Frontdesk) answers and qualifies calls, books appointments and updates its CRM, and the same AI handles web chat, two-way SMS, email follow-ups, website forms and follow-up sequences in 20+ languages. The Business-in-a-Box plan includes 200 voice minutes, 100 chatbot conversations, 400 SMS, 500 email drafts and 300 form submissions a month, plus a 1,000-credit monthly overage pool; Zapier integration, no contract. | Smith.ai's AI Receptionist answers business calls 24/7, qualifies leads, routes calls, books appointments (Calendly and others) and provides recordings, transcripts and call summaries, with native integrations such as Clio and Zapier. When a call gets complex it can be transferred to Smith.ai's North America-based live receptionists. Billing is per call rather than per minute, and the site says calls from 20 million+ known spam numbers are filtered out before answering and don't count. Month-to-month, no long-term contract; cancelling needs 30 days' notice. |
| Good for | Answer calls and book appointments for property management, real estate and similar businesses One AI for calls, web chat and SMS AI outbound reminder and follow-up calls | Answer calls 24/7 and screen new leads for law firms, clinics and other small businesses Cover after-hours and busy-time calls and book appointments AI answers first, complex calls go to a live receptionist |
| Use cases | Marketing & Social, Office & Slides | Marketing & Social, Office & Slides |
| Pricing model | Paid | Freemium |
| Pricing details | Official pricing (2026-11-11): Business-in-a-Box $99/month or $79/month billed annually, with 200 voice minutes a month and more; extra voice is 25 credits ($0.25) a minute, 1 credit = $0.01, auto-reload $10 for 1,000 credits; Partner/Enterprise custom. No permanently free plan. | Official pricing (2026-11-11): Free $0/month with 25 calls, then $3.00 per call; Pro from $150/month (75 calls, about $2.00 per call; 150 and 300-call tiers too), extra calls $2.17–$2.50; Enterprise from $500/month (300 calls, about $1.67 per call). Month-to-month, no contract. |
| Sources | myaifrontdesk.com | smith.ai |
| Last verified |
FAQ
Is My AI Front Desk or Smith.ai cheaper?
My AI Front Desk: Official pricing (2026-11-11): Business-in-a-Box $99/month or $79/month billed annually, with 200 voice minutes a month and more; extra voice is 25 credits ($0.25) a minute, 1 credit = $0.01, auto-reload $10 for 1,000 credits; Partner/Enterprise custom. No permanently free plan. Smith.ai: Official pricing (2026-11-11): Free $0/month with 25 calls, then $3.00 per call; Pro from $150/month (75 calls, about $2.00 per call; 150 and 300-call tiers too), extra calls $2.17–$2.50; Enterprise from $500/month (300 calls, about $1.67 per call). Month-to-month, no contract. Prices change; check the official sites before paying.
Should I choose My AI Front Desk or Smith.ai?
Choose My AI Front Desk if you mainly need: Answer calls and book appointments for property management, real estate and similar businesses; One AI for calls, web chat and SMS; AI outbound reminder and follow-up calls. Choose Smith.ai if you mainly need: Answer calls 24/7 and screen new leads for law firms, clinics and other small businesses; Cover after-hours and busy-time calls and book appointments; AI answers first, complex calls go to a live receptionist.
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