Intercom Fin and Rosie both cover Marketing & Social, Office & Slides. Intercom Fin: AI support agent billed per outcome, $0.99 each (Paid). Rosie: AI answering service for small businesses with minute-based plans, English and Spanish on every call (Paid). This page compares published facts only; we have not run a head-to-head test.
Intercom Fin vs Rosie at a glance
| Intercom Fin | Rosie | |
|---|---|---|
| Made by | Intercom | Rosie |
| What it is | Fin is Intercom's AI customer service agent. It learns your support content, answers customers across channels, runs workflows and hands off to your team. It works with Intercom's own helpdesk or with an existing one such as Salesforce, HubSpot or Freshdesk. Billing is per outcome: you pay nothing if Fin can't answer or the customer asks for a human, and at most one charge per conversation. | Rosie answers small-business calls 24/7, takes messages, texts appointment links and detects spam, and trains itself from your Google Business Profile and website. Higher plans book directly on your calendar, do warm transfers (briefing your team before connecting) and waterfall transfers across several numbers. Every plan includes iOS/Android apps, simultaneous calls, 10+ voices, English and Spanish, call summaries, transcripts and recordings, Zapier, and a free website chat widget. 7-day free trial, cancel anytime. |
| Good for | Pay only for conversations the AI actually resolves Add an AI agent on top of an existing helpdesk Run small-team support with a shared inbox plus AI | Answer calls for plumbers, HVAC, electricians and other home services Cover after-hours and overflow calls Handle callers in English and Spanish |
| Use cases | Marketing & Social, Office & Slides | Marketing & Social, Office & Slides |
| Pricing model | Paid | Paid |
| Pricing details | From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. | Official pricing (2026-11-11, monthly): Professional $49/month (250 minutes); Scale $149/month (1,000 minutes, calendar booking and transfers); Growth $299/month (2,000 minutes). Annual billing gives 2 months free. Website chat free; Website Texting add-on $50/month (25 conversations, then $1 each). 7-day free trial. |
| Sources | intercom.com | heyrosie.com |
| Last verified |
FAQ
Is Intercom Fin or Rosie cheaper?
Intercom Fin: From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. Rosie: Official pricing (2026-11-11, monthly): Professional $49/month (250 minutes); Scale $149/month (1,000 minutes, calendar booking and transfers); Growth $299/month (2,000 minutes). Annual billing gives 2 months free. Website chat free; Website Texting add-on $50/month (25 conversations, then $1 each). 7-day free trial. Prices change; check the official sites before paying.
Should I choose Intercom Fin or Rosie?
Choose Intercom Fin if you mainly need: Pay only for conversations the AI actually resolves; Add an AI agent on top of an existing helpdesk; Run small-team support with a shared inbox plus AI. Choose Rosie if you mainly need: Answer calls for plumbers, HVAC, electricians and other home services; Cover after-hours and overflow calls; Handle callers in English and Spanish.
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