Intercom Fin and My AI Front Desk both cover Marketing & Social, Office & Slides. Intercom Fin: AI support agent billed per outcome, $0.99 each (Paid). My AI Front Desk: AI phone receptionist bundled with web chat, two-way SMS and an AI-native CRM (Paid). This page compares published facts only; we have not run a head-to-head test.
Intercom Fin vs My AI Front Desk at a glance
| Intercom Fin | My AI Front Desk | |
|---|---|---|
| Made by | Intercom | Frontdesk (My AI Front Desk) |
| What it is | Fin is Intercom's AI customer service agent. It learns your support content, answers customers across channels, runs workflows and hands off to your team. It works with Intercom's own helpdesk or with an existing one such as Salesforce, HubSpot or Freshdesk. Billing is per outcome: you pay nothing if Fin can't answer or the customer asks for a human, and at most one charge per conversation. | My AI Front Desk (Frontdesk) answers and qualifies calls, books appointments and updates its CRM, and the same AI handles web chat, two-way SMS, email follow-ups, website forms and follow-up sequences in 20+ languages. The Business-in-a-Box plan includes 200 voice minutes, 100 chatbot conversations, 400 SMS, 500 email drafts and 300 form submissions a month, plus a 1,000-credit monthly overage pool; Zapier integration, no contract. |
| Good for | Pay only for conversations the AI actually resolves Add an AI agent on top of an existing helpdesk Run small-team support with a shared inbox plus AI | Answer calls and book appointments for property management, real estate and similar businesses One AI for calls, web chat and SMS AI outbound reminder and follow-up calls |
| Use cases | Marketing & Social, Office & Slides | Marketing & Social, Office & Slides |
| Pricing model | Paid | Paid |
| Pricing details | From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. | Official pricing (2026-11-11): Business-in-a-Box $99/month or $79/month billed annually, with 200 voice minutes a month and more; extra voice is 25 credits ($0.25) a minute, 1 credit = $0.01, auto-reload $10 for 1,000 credits; Partner/Enterprise custom. No permanently free plan. |
| Sources | intercom.com | myaifrontdesk.com |
| Last verified |
FAQ
Is Intercom Fin or My AI Front Desk cheaper?
Intercom Fin: From the official pricing page (2026-11-11): Fin AI Agent $0.99 per outcome on every plan; Intercom helpdesk billed yearly Essential $29 per seat/month ($19 for new customers), Advanced $85, Expert $132; Fin alone on an existing helpdesk (e.g. Salesforce) via sales, no seats, with a minimum monthly commitment (e.g. 50 outcomes). 14-day free trial, no card. My AI Front Desk: Official pricing (2026-11-11): Business-in-a-Box $99/month or $79/month billed annually, with 200 voice minutes a month and more; extra voice is 25 credits ($0.25) a minute, 1 credit = $0.01, auto-reload $10 for 1,000 credits; Partner/Enterprise custom. No permanently free plan. Prices change; check the official sites before paying.
Should I choose Intercom Fin or My AI Front Desk?
Choose Intercom Fin if you mainly need: Pay only for conversations the AI actually resolves; Add an AI agent on top of an existing helpdesk; Run small-team support with a shared inbox plus AI. Choose My AI Front Desk if you mainly need: Answer calls and book appointments for property management, real estate and similar businesses; One AI for calls, web chat and SMS; AI outbound reminder and follow-up calls.
More alternatives to Intercom Fin → · More alternatives to My AI Front Desk →